Privacy Policy

Who we are

Folkex is a technology company operating from Lebanon as part of CPAGrag Group. This website presents our services and enables visitors to contact us about work and careers.

Information we collect

We collect information you submit directly and limited technical information needed to operate and protect the website.

• Name, email, company and message submitted through contact forms
• Project needs, budget range, timeline and description submitted through the project questionnaire
• Requested date, time, call method, phone number and notes submitted through call booking
• Account and authentication information for authorized administration users
• Basic technical, security and diagnostic information associated with website use

How we use information

We use information to respond to enquiries, assess potential work, arrange calls, operate the website, secure authorized areas and improve our services. We do not use submitted enquiry data to make solely automated consequential decisions.

Legal grounds and consent

Depending on the context and applicable law, processing may be based on your request before entering a business relationship, our legitimate interest in operating and securing the website, performance of an agreement, legal obligations or consent where required.

Sharing and service providers

Information may be handled by trusted hosting, cloud, communications and professional-service providers where needed to operate Folkex. We may also share information when required by law or to protect rights and security. We do not sell personal information.

International processing

The providers used to operate this website may process information in countries other than your own. Where applicable, we seek appropriate contractual and organizational safeguards.

Retention

We retain enquiries and related correspondence for as long as reasonably needed to respond, assess a potential engagement, maintain business records or meet legal obligations. Administrative account records are retained while access is required and for an appropriate security-record period afterward.

Security

We apply reasonable technical and organizational measures appropriate to the website and information handled. No online service can guarantee absolute security.

Your choices and rights

Depending on applicable law, you may ask to access, correct or delete your personal information, object to or restrict certain processing, or withdraw consent where processing relies on it. Use the Contact page to make a request. We may need to verify your identity.

Changes and contact

We may update this policy as our services or legal obligations change. The current version and date will remain on this page. Privacy questions can be submitted through the Contact page.