Payments provider
Merchant Portal
A self-service portal where merchants onboard, reconcile and settle without support tickets.
Challenge
Onboarding ran through email and manual review, and settlement questions filled the support queue every morning.
What we built
We designed and built a merchant-facing portal with guided onboarding, document upload and verification, live settlement reporting, and an internal review console.
Results
Onboarding time fell from days to under an hour, and settlement-related tickets dropped sharply.
Product · Web platform · Design